Cogniself LLC d/b/a Cogniself (“Cogniself,” “We,” “Our,” or “Us”) values your privacy and is dedicated to protecting it through this policy. This document outlines the types of information we may collect from you, or that you may provide to us, when you access or use our website and mobile applications (together referred to as the “Services”). It also explains how we gather, store, use, and disclose this information.

Please read this policy carefully to understand how we handle your information and your rights regarding it. By accessing or using our Services, you agree to the practices outlined in this Privacy Policy. If changes are made to this policy, your continued use of the Services indicates acceptance of those changes, so we encourage you to review it periodically.

Information We Collect and How It Is Collected

We collect information directly from you and automatically through your interactions with the Services. The information we collect may include personally identifiable information, details about how you interact with the Services, and technical data about your device.

Information You Provide to Us

When you use or register for the Services, we may collect information that personally identifies you, such as your name, email address, phone number, location, work history, payment details, or any other identifier that can be used to contact you online or offline (“Personal Information”).

This information may include:

1. Form Submissions: Information you provide when completing forms within the Services, including during registration, while using the Services, or when requesting assistance.
2. Quiz, Questionnaire, and Survey Responses: If you participate in a personality quiz, questionnaire, or survey, your responses and results are treated as confidential information. Cogniself employees may access this data only to assist you with your account.
3. Transaction Details: Information related to transactions you complete through the Services, including order fulfillment. Financial information may be required to process payments or issue refunds.
4. Communication Records: Copies of your correspondence, including email addresses and phone numbers, if you contact us. We may also collect information when you report a problem with the Services.
5. Survey Responses for Research: Responses you provide to surveys designed for research and development purposes.
6. Chat and Interaction Data: Additional information you share when interacting with our Services, such as through chatbots on our website or app. Any Personal Information provided via chatbot is at your discretion and not required to use the Services.

Your Personal Information is collected to enhance your experience with the Services and to provide the necessary support and functionality.

Information Collected Automatically

When you download, access, or use the Services, certain information may be automatically collected through technology. This includes:

1. Usage Details: We may collect data about how you interact with the Services, including traffic data, location data, logs, and other communication details, as well as the specific resources you access or use through the Services.
2. Device Information: Information about your computer, mobile device, or internet connection may also be collected. This includes unique device identifiers, IP addresses, operating systems, browser types, mobile network information, and device phone numbers.

This automatic collection helps us understand how you use the Services, improve functionality, and ensure a seamless experience across devices.

Not for Use by Healthcare Providers

The Services are not designed to create obligations under the Health Insurance Portability and Accountability Act (“HIPAA”), as amended and supplemented. We make no representation that the Services comply with HIPAA requirements. HIPAA does not apply to self-generated user data related to the Services. If you are, or become, a Covered Entity or Business Associate as defined by HIPAA, you are prohibited from using the Services for any purpose involving Protected Health Information, as defined by HIPAA.

Local Storage, Cookies, Web Beacons, and Tracking

Most of the functionality on our website (such as viewing your personality test results or login in) requires cookies. By using our website, you consent to our use of cookies as described in this policy.

We use “persistent” cookies on our website. Persistent cookies will remain stored on your device until deleted, or until they reach a specified expiry date. We use cookies to enable our website to recognize you (as distinct from other users) when you visit and keep track of your preferences in relation to your use of our website.

We use Google Analytics to analyze the use of our website. This third-party service may use cookies and other technologies to collect technical data on your behavior and your device (such as your device’s IP address or screen size).

If we have an existing customer relationship with you (e.g., you have purchased something from us), we may also use Facebook Pixel to analyze the effectiveness of our Facebook ads. We cannot see your Facebook profile, or any other data you have shared with Facebook.

Most browsers allow you to reject all cookies, while some browsers allow you to reject just third-party cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including ours.

Our Services utilize local storage and cookies—small text files designed to improve your experience. Cookies are used to retain preferences, store information (such as shopping cart data), and provide tracking data to third-party applications like Google Analytics.

You may disable cookies through your browser settings, though doing so may impact the functionality of the Services. For guidance on disabling cookies, consult your browser’s help section or search online resources.

Please be aware that third-party websites linked to our Services may also use cookies, which are outside our control. For example, when you follow a link from our website or app to a third-party website, that website may use cookies to recognize your visit from our platform. If you have questions about how third-party websites use cookies, you should contact those third parties directly.

In addition to cookies, we may use web beacons or clear GIFs—small graphics with unique identifiers—to monitor the effectiveness of content on our Services. Web beacons track users’ online movements and are embedded in web pages but are not stored on your device. These web beacons do not track or collect personally identifiable information and are not linked to any personally identifiable information about you.

Our Services may also utilize third-party analytics and tracking tools to evaluate performance, better understand how you use the platform, and enhance your experience while ensuring security and functionality.

Use of Personal Information We Collect

We use the information we collect from you for the following purposes:

• Account Setup: To create and manage your account with us.
• Survey Analysis: To analyze your survey or questionnaire responses and provide insights.
• Transactions: To facilitate transactions through the Services and third-party providers.
• Personalization: To tailor your experience and deliver content and offerings of interest to you, including personalized emails such as job alerts (if requested).
• Communication: To deliver service-related messages, content, and requested information, including confirmations, invoices, updates, security alerts, technical notices, and support messages. This also includes enabling communication between users where applicable.
• Performance Analysis: To conduct aggregated analyses of Service performance, including tracking referral data if you arrive at our platform via an external source.

All data collected by Cogniself is necessary for providing the Services you use. Wherever possible, we minimize the data collected to protect your privacy.

If you disagree with the collection or processing of this data, we recommend discontinuing use of our Services or contacting us at help@cogniself.co to request the deletion of your account.

How We May Share Information We Collect

We may share personal information in the following ways:

• With Your Consent: Personal information may be shared with third parties for their own marketing purposes if you have explicitly authorized it. These third parties will process your information in accordance with their own privacy policies.
• With Third-Party Service Providers: We may share personal information with third-party service providers that perform services on our behalf, such as researchers for data analysis or payment platforms to process orders.
• In Business Transactions: Personal information may be shared as part of a business transaction, such as a merger, acquisition, financing, sale, or transfer of all or part of our business or assets. This includes situations involving bankruptcy or similar proceedings.
• For Legal and Regulatory Compliance: We may share personal information to comply with lawful requests, legal processes, or credit card association rules, including working with banking partners.
• To Protect Rights and Property: Information may be shared to protect the rights, property, or safety of Cogniself, our employees, agents, customers, or others, including enforcing our agreements, policies, and terms of use.
• In Emergencies: We may share personal information to address urgent situations involving the safety of individuals, including our employees, agents, or customers.
• With Those Performing Work for Us: Information may be shared with individuals or entities who require it to perform work on our behalf.
• For Marketing Purposes: Personal information may be shared with third-party platforms, such as Facebook and Google, for marketing purposes, subject to their privacy policies.
• Aggregated or Anonymized Data: Non-identifiable, aggregated, or anonymized data may be shared with third parties for their own purposes.

We are committed to handling your information responsibly and ensuring it is shared only as necessary to provide and improve our Services.

Legal Basis for Processing Personal Information

The legal basis for collecting and using your personal information depends on the type of information and the context in which it is collected.

We typically process personal information under the following circumstances:

1. Contractual Necessity: When it is necessary to collect personal information to perform a contract with you.
2. Legitimate Interests: When processing is in our legitimate interests and not overridden by your rights or interests. For example, we may process your data to operate and improve our Services, respond to inquiries, carry out marketing activities, or detect and prevent illegal activities.
3. Consent: When you have provided your explicit consent for us to process your personal information.

In some instances, we may also process personal information:

• To comply with legal obligations.
• To protect your vital interests or the vital interests of another person.

If we require personal information to meet legal obligations or fulfill a contract with you, we will inform you at the time of collection. We will also clarify whether providing the information is mandatory and explain the potential consequences of not providing it.

Our commitment is to process your personal information only when there is a clear and lawful basis to do so.

Data Retention

We retain personal information as long as there is an ongoing legitimate business need to do so. This may include providing a requested service, complying with legal, tax, or accounting obligations, or fulfilling other operational requirements.

When there is no longer a legitimate business need to process personal information, we will delete or anonymize it. If immediate deletion is not possible (e.g., due to backup storage), we will securely store the information and isolate it from further processing until deletion is feasible.

Security of Your Personal Information

The security of your personal information is a top priority for us. When you provide sensitive information, such as credit card details, through our Services, we use secure socket layer (SSL) encryption technology to protect your data.

We implement reasonable measures to safeguard your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no security system is completely foolproof, and we cannot guarantee absolute security.

If you use a password to access the Services, you are responsible for keeping it confidential and not sharing it with anyone else. If you suspect that your password has been misused or compromised, please notify us immediately so we can take appropriate action.

Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal information, including the following:

1. Access, Correction, and Deletion: You may access, correct, update, or request the deletion of your personal information.
2. Objection and Restriction: You can object to the processing of your personal information or request that we restrict its processing.
3. Data Portability: You have the right to request the transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format.
4. Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” or “opt-out” link in any marketing email we send you.
5. Withdrawal of Consent: If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. This withdrawal will not affect the lawfulness of processing conducted prior to the withdrawal or processing conducted based on lawful grounds other than consent.
6. Right to File a Complaint: If you have concerns about our handling of your personal information, you have the right to lodge a complaint with a data protection authority in your jurisdiction.

We respond promptly to all requests related to your data protection rights in accordance with applicable data protection laws. To exercise any of these rights, please contact us at help@cogniself.co

Your Data Protection Rights Under the California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (“CCPA”) grants California residents specific rights concerning their Personal Information. If you are a California resident, you have the following rights:

1. Right to Know:
   You may request, free of charge, the following information about the Personal Information we have collected over the past 12 months:
   • The categories of Personal Information collected about you.
   • The categories of sources from which the Personal Information was collected.
   • The purposes for which the Personal Information was collected.
   • The categories of third parties with whom we shared your Personal Information, including the categories of information disclosed (if applicable) and the purposes for those disclosures.
   • Specific pieces of Personal Information we have collected about you.
2. Right to Delete:
   You may request that we delete Personal Information we have collected from you, subject to exceptions recognized under the CCPA.
3. Right to Opt-Out:
   If we sell Personal Information, you have the right to opt out of such sales.
4. No Discrimination:
   In compliance with California law, we will not charge different prices or provide a lower quality of service if you choose to exercise your CCPA rights. If we offer a financial incentive or product enhancement tied to the provision of your Personal Information, we will ensure that any benefits to you are reasonably related to the value of the Personal Information provided.

If you are a California resident and wish to exercise your rights under the CCPA, please contact us at:

• Email: help@cogniself.co

We are committed to responding promptly to all valid requests in accordance with the CCPA.

Updating and Accessing Your Personal Information

If your Personal Information changes, we encourage you to update or correct it to ensure your account remains accurate. We will retain your information for as long as your account is active or as needed to provide the Services you have requested.

If you wish to cancel your account, request that we stop using your information, or have your Personal Information deleted, please contact us at help@cogniself.co. We will respond to your request as promptly as possible.

Please note that we may retain and use your Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Choices About Use of Your Information

You may request that your account be deleted. However, certain financial record-keeping information may be retained in our systems due to legitimate legal and financial obligations.

If you no longer wish to receive promotional emails or job alert emails from us, you can unsubscribe by following the instructions provided at the end of such emails. Please note that even if you opt out of promotional communications, we may still send you messages related to transactions, account updates, or other service-related purposes.

Most web browsers allow you to disable or manage cookies, enabling you to prevent your browser from accepting new cookies or selectively use cookies. Be aware that disabling cookies may affect the functionality and personalization of our Services. You may continue to see advertisements, but they will not be tailored to your interests.

Third-Party Disclosure and Links

Our Services may contain links to external websites with privacy practices that differ from ours. If you submit Personal Information to any third-party site, your information will be handled according to that site’s privacy policy. We recommend reviewing the privacy statements of any external websites you visit.

Notice Concerning the Information of Children

Our Services are not intended for children under the age of 14, and we do not knowingly collect information from children under 14. If you believe that your child has provided Personal Information to us, please contact us, and we will promptly delete the information.

International Data Transfers

We may transfer your personal information to countries outside the one where it was originally collected. These countries may have different data protection laws than your country of residence. However, whenever we transfer your personal information to other countries, we will ensure that it is handled in accordance with this Privacy Policy and protected appropriately.

Advertising

While Cogniself does not currently engage in advertising partnerships, we may choose to collaborate with third-party advertising services in the future to enhance our offerings. If and when we do, we will ensure that any data collected for advertising purposes is handled responsibly and in accordance with this Privacy Policy. You will be informed about any updates or changes regarding advertising practices, and details will be provided about how your information may be used.

Changes to This Policy

Cogniself may update this Privacy Policy periodically. If changes are made, the “Last Updated” date at the bottom of this page will be updated, and we may notify you via email using the address associated with your account. We encourage you to review this Privacy Policy regularly to stay informed about how your personal information is handled.

Contact Us

If you have questions about this policy or wish to exercise your rights, you may contact us at:

Cogniself, LLC
help@cogniself.co

Last Updated: 02/19/2025